ICRA Lanka's Code of Business Conduct


Code of Business Conduct

Since 2010, when ICRA Lanka Limited (‘ICRA Lanka’) was incorporated as a subsidiary of ICRA Limited, ICRA Lanka has strived to build a reputation for the highest standards of integrity and responsibility. It is the duty of each of us to uphold and enhance that image. We owe that duty to ourselves, as well as to our fellow employees and directors, ICRA Lanka shareholders and customers, and everyone with whom we do business.
This Code of Business Conduct (the “Code”) is designed to help all ICRA Lanka employees and directors understand how to apply these principles in daily business activities. The Code confirms the basic elements of honesty, integrity, good judgment and professionalism that all ICRA Lanka employees and directors are expected to observe. All employees and directors are expected to comply with the principles set forth in this Code.

Complying with Applicable Laws

You must not take any action on behalf of ICRA Lanka that violates any law or regulation. You must comply with all laws and regulations that apply to the ICRA Lanka business, including all applicable laws of Sri Lanka and the other countries in which we do business. Violations of the law can result in heavy penalty, imprisonment and other legal consequences, including termination of your employment.

Observing Ethical Business Standards

As an ICRA Lanka employee or director, you must strive to maintain the highest standards of personal ethics and integrity in your dealings on behalf of ICRA Lanka. At a minimum, this means complying with the principles and policies articulated in this Code.

Scope of Code

The rest of this Code describes areas of law and Company policies that are most likely to affect the work of ICRA Lanka employees and, in certain instances, ICRA Lanka directors. In some cases, ICRA Lanka’s expectations go beyond what the law requires. You are not expected to become a legal expert by reading this Code, but the Code should alert you to significant legal and ethical issues that may arise in your job. If you are in doubt about an issue or about the best course of action in a particular situation, please consult your manager, senior manager, a Human Resources representative, a representative of ICRA Compliance department, or an attorney in ICRA Legal department. Problems can usually be minimized by seeking advice earlier rather than later, when they may become harder to address.

ICRA Lanka has implemented Company policies concerning legal and ethical behavior in various areas. The purpose of the Code is not to supersede those policies, but to provide a summary of ICRA Lanka policies and expectations in certain areas. Employees should read the Code of Business Conduct together with ICRA Lanka’s other policies.

The Code is available on the ICRA Lanka website at www.icralanka.com. The Code may be revised from time to time. The most recent, controlling version will always be available on www.icralanka.com. Employees and directors are responsible for reviewing and understanding the Code and all Company policies to the extent related to them and their activities. No business transaction or other activity that violates the Code or other Company policies will be tolerated.

The Code cannot cover all the legal requirements of each jurisdiction in which ICRA Lanka does business. This Code, however, applies to all employees and directors of ICRA Lanka including off-roll and contractual employees. The terms “ICRA” and “the Company” are used in this Code to refer to ICRA Lanka Limited.

Whistle Blower & Grievance Redressal Mechanism and other Avenues for Reporting Concerns

ICRA Lanka supports open door communication and encourages you to attempt to resolve concerns, problems, grievance, complaint or issues that involve the work environment by holding frank discussions with your immediate supervisors or other senior managers. Such discussion may help resolve many workplace issues.

ICRA Lanka’s objective is to maintain an environment in which directors and all employees feel comfortable raising issues or grievances they believe are important. ICRA Lanka believes that maintaining a culture where open dialogue is encouraged and supported, leads to a more productive, cohesive and enjoyable work environment.

Further in consonance with the Companies Act, 2007, Industrial Disputes Act No.43 of 1950, ICRA Lanka has established a vigil and grievance redressal mechanism whereby directors and employees are encouraged to report unethical or improper activities through established channels, enabling an ethical and corruption free work environment.

What can I expect from the ICRA Lanka’s open door communications?

Employees can expect that managers will be available to discuss workplace problems, grievances or concerns in an environment free of distractions and those managers will not subject employees to any reprisals when concerns are raised in good faith.

Are open door conversations confidential?

ICRA Lanka recognizes the importance of maintaining the confidentiality of issues and concerns communicated by employees via open door communications and other channels described in this Code. However, in some instances, it may not be possible to keep your identity confidential without impairing the integrity of an investigation or because of certain legal requirements. Managers will communicate the details of issues and concerns communicated by employees only on a need-to-know basis, or as required by law and/or ICRA Lanka policies.

What should I do if I learn about a legal or ethical violation?

Legal and ethical violations are obviously matters of serious concern to the Company. Except as otherwise provided in this Code and subject to applicable law, suspected violations of this Code, applicable laws, regulations, policies or procedures, should be reported to the ICRA Integrity Hotline, which is described in greater detail later in this Code. It is your responsibility to raise such concerns or issues within a reasonable period of time. However, you are not required or expected to act as investigators or finders of facts, nor are you required to determine the appropriate corrective or remedial action that may be warranted in a given case. You are also advised not to act on your own in conducting any investigative activities, nor do you have a right to participate in any investigative activities other than as requested by the Board of Directors, the Compliance Officer or the Investigators. The concerns reported by you should be factual and not speculative or in the nature of a conclusion and should contain as much specific information as possible to allow for proper assessment of the nature and extent of the concern.

What should I do if I wish to raise grievance/complaint relating to workplace?

Where you wish to raise a complaint/grievance relating to workplace, you must initially attempt to resolve the complaint/grievance informally yourself at the workplace level, by raising your concern with the other party or parties involved in the grievance, if you feel able to do so.

If you do not feel able to raise concerns with the other party or parties involved in a grievance, you should raise your concerns with your manager. Where your grievance is relating to your manager, you should instead inform your manager’s supervisor. At any stage, you may take assistance from the Human Resources team to resolve your complaint/grievance.

What should I do if my grievance/complaint is not resolved at first level?

If your complaint/grievance is not resolved at the first level explained above, you may report it to the ICRA Integrity Hotline at the earliest along with following information:

a. The details of your complaint/grievance and any supporting details;
b. Any attempts made by you to resolve the complaint/grievance informally;
c. Any response that was provided during or following the attempts at informal resolution;
d. Any solutions or remedies discussed; and
e. The preferred remedy to resolve the complaint/grievance and any alternative remedies that may be acceptable.

What are the unethical and/or improper malpractices and/or events that can be reported to the ICRA Integrity Hotline?

This vigil mechanism covers disclosure of any unethical and/or improper malpractices and/or events that have taken place/ suspected to take place involving:

(i) Breach of the Code of Business Conduct and Policies framed by the Company
(ii) Breach of Business Integrity and Ethics
(iii) Breach of terms and conditions of employment and rules thereof
(iv) Intentional financial irregularities, including fraud, or suspected fraud
(v) Deliberate violation of laws/regulations
(vi) Gross or willful negligence causing substantial and specific danger to health, safety and environment
(vii) Manipulation of company data/records
(viii) Pilfering of confidential/propriety information
(ix) Misappropriation of Company funds/assets
(x) Any other grievance/complaint relating to workplace

What is the procedure of investigation undertaken by ICRA Lanka to address the unethical and/or improper malpractices and/or events reported on the ICRA Hotline?

(i) All the unethical and/or improper malpractices and/or events reported on the ICRA Integrity Hotline or otherwise will be thoroughly investigated by the Compliance Officer and/or Investigator appointed with the approval of the Audit Committee. Such investigations will be conducted under the supervision of the Audit Committee. In case the Company does not have an Audit Committee, any reference to the Audit Committee in this Section of the Code shall mean to a director nominated to play the role of the Audit Committee. Such investigations will be conducted under the supervision of the Audit Committee. If any member of the Audit Committee has a conflict of interest in any given case, he/she should recuse himself/herself and the other members of the Audit Committee should deal with the matter on hand.

(ii) The Board of Directors may at its discretion, consider involving any Investigators for the purpose of investigation.

(iii) If initial enquiries indicate that the concern has no basis, or it is not a matter to be investigated under this Code of Business Conduct, it may be dismissed and the decision and the reason for dismissing the complaint shall be documented and, where possible, communicated to the person who had lodged the complaint.

(iv) Where initial enquiries indicate that further investigation is necessary, it will be carried out by the Compliance Officer and/or Investigator. The investigation will be conducted in a fair manner, as a neutral fact-finding process and without presumption of guilt. A written investigation report of the findings along with disciplinary action and preventive measures to avoid reoccurrence of such matter shall be prepared within a reasonable period of time from the date of receipt of the complaint.

(v) The disciplinary action against the person shall be taken only when the person has been given a right to be heard and respond to the material findings of the investigations as provided in the written report.

(vi) In exceptional cases, where the complainant is not satisfied with the outcome of the investigation, he/she can make a direct appeal to the Chairman of the Board or to the director nominated to play the role of Audit Committee in writing. The decision of the Board in that regard would be final and binding.

(vii) All information disclosed shall be kept confidential to the extent possible given the legitimate needs of law and the investigation. All employees have a duty to cooperate in the investigation and provide factual information, failing which they shall be subject to disciplinary action, including termination of employment.

(viii) In the event the unethical practice or grave misconduct referred to in a complaint raised by an employee pertains to a client, the intimation regarding the same will also be provided to the relevant authority at the client for necessary action to be taken by the client.

(ix) The Compliance Officer shall submit a report to the Board of Directors on a quarterly basis about all the reports/complaints received by him/her pursuant to reporting of unethical and improper or malpractices and events since the last report together with the status and results of investigations, if any.

(x) All the concerns reported on the Integrity Hotline or otherwise in writing or documented along with the results of investigation relating thereto, shall be retained by ICRA Lanka for a minimum period of seven years or such other period as specified by any other law in force.

What is the procedure of redressing employee relating grievance/complaints reported on the ICRA Hotline?

All grievances/complaints that are not resolved at the first level and reported on the ICRA Integrity Hotline or otherwise, will be resolved by the ICRA Grievance Committee and/or nominee appointed by the ICRA Grievance Committee. The ICRA Grievance Committee consists of ‘EVP & Regional Head-West’, ‘Head, Human Resources’ and ‘General Counsel’. The ICRA Grievance Committee and/or its nominee will attempt to resolve the complaint/grievance, which may include but is not limited to:

a. making further inquiries / investigation into the complaint/grievance;
b. conducting a facilitated discussion; and/or
c. making suggestions for resolution

In case any party aggrieved with the resolution/decision given by the ICRA Grievance Committee, the said party may make an appeal to ICRA Group Chief Executive Officer within 5 days of such resolution/decision communicated to him/her. After giving opportunities of being heard to both parties, the decision of ICRA Group Chief Executive Officer shall be final and binding to both parties.

What are the measures to safeguard me from victimization owing to a report/complaint made by me?

Retaliation against any employee for reporting in good faith a possible violation of the law, the Code or Company is strictly forbidden and will not be tolerated. Any violation of the above, shall be promptly and thoroughly investigated. The investigation shall be completed within a reasonable period of time upon receipt of a complaint. The Company will take appropriate measures to keep the identity of the employee reporting any unethical and/or improper practices and/or events confidential.

Additionally, the Company shall annually affirm that it has provided protection to the persons who have reported violations, from unfair adverse personal action. The affirmation shall also form part of the Corporate Governance report, which is attached to the Annual Report of the Company.
In case of repeated frivolous complaints being filed by a director or an employee, the Board or the director nominated to play the role of Audit Committee may take suitable action against the concerned director or employee concerned including reprimand.

What is the possible action that can be taken by ICRA Lanka when an employee is concluded to have committed an improper or unethical act?

If an investigation leads the Board to conclude that an improper or unethical act has been committed, the Board shall recommend to the management of the Company that such disciplinary or corrective action as the Board may deem fit be taken.

What should I do if I need guidance on an issue?

If you need guidance or are in doubt about the best course of action in a particular situation, you should consult your manager, a representative of the Human Resources, or ICRA Compliance department, or the ICRA Legal department. In certain circumstances, you may also contact ICRA Integrity Hotline.
Contact information for each of these resources and more detailed information about the Integrity Hotline is provided at the end of this Code.

Employee Relations

ICRA Lanka’s successful business operations and reputation are predicated on its high standards for business conduct, which are particularly important in the context of its work environment. ICRA Lanka requires a work environment that respects and protects the dignity of the people who work for and with the Company. Each ICRA Lanka employee and director must act with integrity, dignity and fairness in all dealings with ICRA Lanka, ICRA Lanka employees, issuers, investors, other customers, and the public at large, and shall conduct all business affairs in a professional manner. It is the responsibility of all ICRA Lanka employees and directors not to take any action that might reasonably be expected to impair or compromise ICRA Lanka’s integrity and to abide by the following sections.

Equal Opportunity Employer

ICRA Lanka’s success has always depended in large measure on the individual and collective ability of its people. The Company recruits, hires, employs, trains, promotes and compensates individuals based on job-related qualifications and abilities. ICRA Lanka also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of unlawful employment discrimination, including harassment because of race, color, gender, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, disability or any other characteristic protected by law.

Our goal is to build an organizational environment that encourages the full participation of all members of our diverse work force and enables everyone to use the full range of their talents, skills and abilities to serve our customers.

We believe that the different perspectives, backgrounds and individual styles of our people offer great opportunities to add value to the Company, and that each person’s role is vital to ICRA Lanka’s success. ICRA Lanka believes that equal employment opportunity is essential for the continued successful operation of our business. Everyone benefits when all people are able to realize equal opportunities and the rewards that come as a result of capitalizing on those opportunities.

Discrimination and Harassment Prohibited

Unlawful discrimination and harassment, including sexual harassment, discriminatory harassment, and other workplace conduct prohibited by local law will not be tolerated by ICRA Lanka. This prohibition applies to all unlawful discrimination and harassment occurring in the work environment, whether in the office, at customer- related or ICRA Lanka-related events outside the office, or in the use of Company resources, including electronic mail, voice mail and the Internet.

Unlawful discrimination and harassment by non-employees (e.g., customers, independent contractors, vendors) are also prohibited to the extent that such conduct affects the work environment or interferes with the performance of work by ICRA Lanka employees. If an employee informs ICRA Lanka that he or she has been subject to or has witnessed discrimination or harassment in the workplace by a non-employee, that employee will be informed of ICRA Lanka policy and appropriate corrective action and preventive steps will be taken.

Sexual Harassment

For purposes of the Code,

“Sexual Harassment” includes unwelcome sexual advances, requests for sexual favours, and other verbal, non- verbal or physical conduct of a sexual nature when:

  • submission to such conduct is either explicitly or implicitly made a term or condition of an individual’s employment;
  • submission to or rejection of such conduct is used as the basis for employment decisions affecting the individual; or
  • such conduct has the purpose or effect of unreasonably interfering with an individual’s work performance or creating an intimidating, hostile, or offensive working environment.

Sexual harassment is prohibited whether directed towards men or women, regardless of whether the individual engaged in harassment and the individual being harassed are of the same or different sexes, and regardless of whether the employee accepts or rejects the advance. In addition to being contrary to ICRA Lanka policy, employees should be aware that sexual harassment can violate the law and result in personal liability for the harasser.

Specific examples of what may constitute sexual harassment include: threatening or taking adverse employment actions if sexual favors are not granted; demands for sexual favors in exchange for favorable or preferential treatment; unwelcome and repeated flirtations, propositions or advances; unwelcome physical contact; whistling, leering, improper gestures or offensive remarks, including unwelcome comments about appearance; sexual jokes or inappropriate use of sexually explicit or offensive language; and the display in the workplace of sexually suggestive objects or pictures. The above list is not intended to be all-inclusive.

Other Forms of Discriminatory Harassment

Other discriminatory harassment” includes verbal or physical conduct that denigrates or shows hostility or aversion toward an individual because of his or her race, color, gender, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, disability or any other characteristic protected by law, and that:

  • has the purpose or effect of creating an intimidating, hostile, or offensive work environment; or
  • has the purpose or effect of unreasonably interfering with an individual’s work performance.

Examples of what may constitute such harassment include: using epithets or slurs; threatening, intimidating or engaging in hostile acts that focus on a protected characteristic, including jokes or pranks; and placing or circulating anywhere on ICRA Lanka premises, or using Company resources, including electronic mail, voice mail and the Internet, to create, send, receive or store written or graphic material that denigrates or shows hostility, bias against or aversion toward a person or group because of a protected characteristic. The above list is not intended to be all-inclusive.

Consensual Relationships

Consensual romantic and/or sexual relationships between a manager and a non-management employee, or between an employee with supervisory authority and his or her subordinate, can create an unprofessional atmosphere for other employees or result in potential or actual conflicts of interest. Similarly, such relationships may expose both the Company and the employees involved to embarrassment and/or potential legal liability. Therefore, subject to applicable law, each employee involved in such a relationship is required to promptly report the relationship to either the Human Resources or Legal department. An employee’s failure to report such a relationship may result in disciplinary action against the employee. The existence of such relationships in the workplace will be considered carefully by ICRA Lanka and appropriate action, if warranted, will be taken, subject to applicable law. Appropriate action may include a change in the responsibilities of the individuals involved in such relationships or transfer of location within the office to diminish or eliminate the supervisory relationship and workplace contact that may exist.


ICRA Lanka respects the right of each employee to report in good faith possible unlawful discrimination or harassment, including sexual or other discriminatory harassment, or to provide information in connection with any such report. Retaliation against any employee for engaging in these protected activities is contrary to ICRA Lanka policy and this Code and will not be tolerated. If you believe that you have experienced illegal harassment, discrimination or retaliation, you should immediately report such belief to the Human Resources or Legal department.

Any person found to have retaliated against an individual for reporting discrimination or harassment or for participating in an investigation of allegations of such conduct will be subject to appropriate disciplinary action.

What should I do if I believe I have experienced discrimination or harassment?

If you are a female employee in Sri Lanka, please refer to the Policy on Prevention of Sexual Harassment of Women at Workplace for details as to how to raise a complaint.

For all other employees, if you believe that you have been subjected to unlawful workplace discrimination or harassment of any kind, or have observed discrimination or harassment of another employee, you should report the matter as soon as possible. Such complaints should be brought to the attention of the Human Resources or Legal department. Employees may also report any such complaints by calling the Integrity Hotline. ICRA Lanka understands that reporting discrimination and harassment can be extremely sensitive and, as far as practicable, will keep such reports and all communications concerning them in confidence.

ICRA Lanka will investigate all such reports promptly. If ICRA Lanka determines that unlawful discrimination or harassment has occurred, appropriate corrective and/or disciplinary action will be taken as warranted by the circumstances.

What should I do to comply with ICRA Lanka prohibition against discrimination and harassment?

Each employee has an affirmative duty to comply with the provisions of this Code. ICRA Lanka expects employees to report immediately any suspected or actual violations. Managers must make it clear that no one is required to endure discrimination or harassment. In addition, managers must immediately report to the Human Resources or Legal department any reports they receive from their employees concerning discrimination or harassment of any kind.


Subject to applicable law, ICRA Lanka places restrictions on the hiring and transfer of relatives of employees. To avoid the appearance of conflicts of interest or favoritism in the workplace, subject to applicable law, relatives of or individuals in a close personal relationship with employees — including spouses, domestic partners (or other individuals cohabiting with and sharing financial responsibilities with the employee), individuals with whom employees share a romantic and/or sexual relationship, parents, stepparents, brothers, sisters, brothers/sisters-in- law, children, stepchildren, grandparents, grandchildren, mothers/fathers-in-law, sons/daughters-in-law, aunts, uncles, nieces, nephews and a domestic partner’s parents, siblings or children — will be considered for employment and job placement only under certain circumstances.

Workplace Violence Prohibited

At ICRA Lanka, we believe in the importance of maintaining a work environment that respects the dignity, safety and security of all employees. As a result, the Company will not tolerate acts of workplace violence, including behaviors that abuse, threaten or intimidate another person and negatively affect the individual, either physically or psychologically, regardless of whether the act is committed by another employee, a customer, visitor, vendor, contractor, temporary worker or other individual with whom the employee comes into contact while in the workplace. Be aware that the workplace includes ICRA Lanka office as well as customer-related or ICRA Lanka – related events outside the office. The workplace also includes the use of ICRA Lanka technology resources, including email, voicemail, the Internet and any other Company-supported communication channels.

Subject to applicable law, this prohibition applies to all directors, employees, vendors, consultants, and temporary workers doing business with ICRA Lanka. If you believe you have been subjected to workplace violence of any kind, you should report the matter to Human Resources or the Legal department.

Ethical Business Practices

ICRA Lanka requires its employees and directors to conduct themselves according to the highest standards of integrity and ethics in all of their business activities.

Besides being the right thing to do, ethical conduct is good business practice because it is essential for maintaining trusting relationships with our customers. Business conduct is also regulated by many laws relating to fraud, deceptive acts, bribery and corruption, consumer protection, competition, unfair trade practices, and property, including intellectual property such as patents, trademarks and copyrights.
Several ethical business concerns are discussed below.

Business Records

Accurate business records must be maintained. Company business records must always be prepared accurately and reliably, reflect the true nature of the transaction, and be stored properly. All transactions must be executed in accordance with the Company’s general or specific authorization. The Company’s books, records and accounts must reflect all transactions and all other events of the Company that are the subject of any specific regulatory record-keeping requirement or Company record-keeping policy.

Accurate business records are also required to allow the Company to fulfill its obligation to provide full, fair, timely, and understandable financial and other disclosure to the public and governments around the world.

Examples of improper business records include making records appear as though payments were made to one person when, in fact, they were made to another, submitting expense reports that do not accurately reflect the true nature of the expense, or submitting inaccurate sales results to the Finance department. It is very important that no one creates or participates in the creation of any records that are intended to mislead anyone or conceal anything. Any employee who creates or participates in the creation of misleading or falsified records will be subject to disciplinary action up to and including termination of employment.

The financial and other books and records of the Company must not be falsified. Anyone having information or knowledge of any hidden fund or asset, of any false or artificial entry in the Company’s books and records, or of any inappropriate payment, should promptly report the matter to the Company’s Chief Financial Officer, and to the Legal department or via the Integrity Hotline.

Deception and Fraud

You must not engage in any form of fraud or deception with a customer, the Company or any other party. The basis of deception or fraud is a misrepresentation, which in its simplest form is a statement that is not true or is misleading. To avoid any suggestion of deception or fraud, you should note the following:

  • Representations as a whole can be misleading, even though each statement considered separately is literally true.
  • Failure to disclose important additional or qualifying information may be a misrepresentation.
  • Representations should not shade the truth.
  • Representations should not claim characteristics for a product or service that it does not have.
  • Representations concerning the factual characteristics of ICRA Lanka and its competitors’ products and services must be capable of being proven.

Accepting Gifts, Entertainment or Other Things of Value

The receipt of gifts, entertainment, and other things of value from entities or persons who do or are seeking to do business with ICRA Lanka can influence, or appear to influence, your business judgment, can create actual or potential conflicts of interest, and could lead to inferences of bribery under the laws in certain jurisdictions. For that reason, ICRA Lanka places strict limits on the types of gifts, entertainment and other things of value employees may accept from such business contacts.

Certain types of gifts, entertainment or other things of value are always improper, and therefore may not be accepted at any time. Specifically, you may not accept:

  • any gift in the form of cash or any cash equivalent such as a gift certificate or gift card;
  • any gift, entertainment or other thing of value, regardless of its value, where there is any reason to believe that it is being offered in an attempt to influence your work at ICRA Lanka;
  • any gift, entertainment or other thing of value that is extravagant or lavish in nature, or which exceeds local social or business custom;
  • any gift, entertainment or other thing of value that is intended to be concealed or is not offered openly and transparently; and/or
  • any gift, entertainment or other thing of value from a government employee directly or indirectly through a third party.

Finally, you should never solicit or encourage any business contact to offer you a gift or other thing of value. All ICRA Lanka employees, are prohibited from soliciting or accepting any gifts, entertainment or other things of value from any rated entity or the sponsors or agents of a rated entity.

ICRA Lanka employees may only accept minor incidentals provided in the context of a business interaction — such as light meals, pens and paper — limited to LKR 10,000 per person, per business interaction, per day.

Some examples of acceptable and unacceptable gifts, entertainment and other things of value are as follows:

  • A promotional ballpoint pen would be of nominal value, but a gold wristwatch would not be.
  • A festival gift of a sweet box or cake or dry fruits from a vendor or customer would likely be of nominal value (provided it is worth LKR 10,000 or less), but a gold coin would not be.
  • Tickets to an ordinary sporting event that you attend with a business contact, would be considered customary and reasonable, but tickets to the World Cup, or other similar major sporting event would be considered excessive in value and should not be accepted.
  • Ordinary business meals are acceptable, but a lavish dinner at a five-star restaurant likely would not be.

Good judgment would also dictate that ICRA Lanka should periodically assume the cost of the meal as a business expense.

I have been asked to speak at a conference sponsored by one of the companies with which ICRA Lanka does business. May I accept reimbursement for my admission fee for the event as well as my travel, lodging and other incidental expenses?

Yes. These are not considered gifts under the Code. However, such reimbursement (or direct payment of such expenses on your behalf) must be for your individual travel, lodging, meals, and other reasonable expenses. You should not accept reimbursement for lavish or extravagant travel, lodging or other expenses. You may not be reimbursed for the travel or other expenses of any family members who accompany you.
Please be advised that additional restrictions regarding the payment or reimbursement of travel expenses may apply to Rating Personnel.

What do I do if I receive a perishable gift?

Rating Personnel may not keep even perishable gifts, such as food baskets. Instead, they should be donated to a public service or social service organization. Other ICRA Lanka employees may, with the approval of your manager and the Compliance department, share such gifts with their office colleagues or donate them to a public service or social service organization.

If you are offered a gift, entertainment or other thing of value, and you have any question about the appropriateness of accepting it, you should seek guidance from the Compliance department prior to acceptance. Gifts, entertainment or other things of value that do not meet the requirements outlined above should be returned to the donor as tactfully as possible. You may refer to this Code when you return such a gift, and you should report such a gift to your manager.

ICRA Lanka Rating Personnel must refuse any gifts or entertainment other than minor incidentals provided in the context of a business interaction. All other ICRA Lanka employees should consult the Compliance department if they encounter a situation in which the gift, entertainment or other thing of value exceeds these guidelines but their refusal to accept would be seen as offensive.

For information regarding the giving of gifts, please refer to the Anti-Bribery and Anti-Corruption Laws section of the Code.

Intellectual Property

When you perform work for ICRA Lanka, ICRA Lanka owns all intellectual property rights in your work product (“Work Product”), to the extent permitted by applicable law, including but not limited to all copyrights, trademarks, patents, inventions, and know how associated with the Work Product. To the extent permitted by applicable law, your Work Product is considered “work made for hire” created for ICRA Lanka. If for some reason any Work Product you create is not deemed work made for hire or does not belong to ICRA Lanka by operation of applicable law, you assign and agree to assign to ICRA Lanka any and all of your right, title and interest in and to the Work Product, including all copyright (and all future copyright) and patent rights or, if applicable local law does not permit assignment of rights, you grant ICRA Lanka an exclusive, unlimited, worldwide, royalty-free license, to the extent permitted by local law. In relation to any Work Product in which you have a moral right, you irrevocably consent to ICRA Lanka using such Work Product in any manner that might otherwise infringe such moral right, provided such consent and/or infringement is allowed by applicable law. If requested by ICRA Lanka, you will execute any further documents in the future necessary to document ICRA Lanka ownership of the Work Product. When you develop new Work Product, you will disclose it promptly to ICRA Lanka. You agree not to use or misappropriate any third party intellectual property, confidential or proprietary information, or trade secrets in creating Work Product or performing any service for ICRA Lanka.

Unauthorized Copying or Use

Generally, it is against the law to make copies of legally protected works of others or to use them without proper permission. Wrongful copying of copyrighted materials can result in personal, as well as Company, liability.
Protected works include most publications, computer software, video and audio tapes or files, and certain databases. In addition, protected works may include material displayed or published through Internet web sites, including articles, musical recordings (such as MP3 files), graphic designs, photographic images and audiovisual materials.

As employees of a company whose business is based on its valuable intellectual property, we must be especially sensitive to the intellectual property rights of others. You must not, when preparing any presentation to or publication for ICRA Lanka employees, customers, investors, or other third parties, copy or use any protected works prepared by any other person who is not a ICRA Lanka employee, or was not an ICRA Lanka employee when such material was prepared, unless you: (a) acknowledge the use of such other person’s protected works and identify in the relevant presentation or publication, at a minimum, the name of the author, publisher and owner of the protected works; and (b) obtain the consent in writing of the owner of the protected works if more than an insubstantial portion of original work is used. ICRA Legal department can assist you in determining whether such written consent is required.
The law does permit in some circumstances certain “fair use” or “fair dealing” of protected works, but this right is limited and reliance on it should be made only in consultation with the ICRA Legal department.

When is copying permitted?

These are some of the limited circumstances where copying by the Company may be permitted, depending upon applicable law:

  • Preparing an original work summarizing others’ copyrighted material and including it in Company publications or reports together with brief quotations.
  • Occasional copying of a small portion of an article or book (but not any extensive or regular copying of an outside publication to reduce subscription costs and broaden internal distribution).
  • Making a copy of a computer program as an archival or backup copy.
  • Forwarding an Internet address or link to a web site where information of interest is published.

Some of these examples may still be prohibited due to confidentiality obligations to third parties or contractual restrictions. The circumstances under which copying by the Company is permitted may differ from jurisdiction to jurisdiction depending on each jurisdiction’s intellectual property laws as well as the specific facts relating to the copying. If you have any questions about whether copying is permitted, please consult the ICRA Legal department.

A company pays LKR 20,000 a year for its one subscription to a weekly industry newsletter. It would not be a fair use to make 12 complete copies of such newsletter each week for its regional sales managers. It may be a fair use to occasionally copy a limited excerpt from the newsletter and circulate it to the regional offices, but not if such copying would effectively serve as a substitute for the subscription. Consult the ICRA Legal department for any specific questions in this area.

Questions and Answers – Ethical Business Practices

know that our Rating team is in the process of developing a new product. I’m trying to close a big sale with a new customer. I’m sure I could make the sale if I promise the customer that the new product will be available by the end of the year. I don’t think this is deceptive because we are actually working on the product now.

You cannot make claims about a product that are not based on facts and cannot be proved. Even if you have been authorized to tell a customer a new product is under development, if you have not officially been notified by the Company when the product will be available, you cannot promise that product by a date you have chosen.

Our competitor’s salespeople are claiming that their product is more accurate than ours because their analysis is based on a larger database. Can I dispute those claims with our customer?

You can dispute the claim if the Company has proof to back up any statements you make about the competition. If you know of anyone making claims about ICRA Lanka that you believe are untrue, notify the Legal department.

I am a secretary and have been asked to fill out an expense report for my boss. I know that his wife accompanied him on the trip for purely personal reasons and that he has included his wife’s expenses in the report without approval of higher management, although no one can easily tell from the invoices. What should I do?

Ask him if he inadvertently included his wife’s expenses. If you know an expense report as submitted is fraudulent, you should report it to the Legal department. You may also make a report via the Integrity Hotline.

I think that the vice president of my department submitted sales figures for the quarter that were much higher than our actual sales. The vice president is under a lot of pressure to meet sales goals. What should I do?

If you feel comfortable doing so, talk to the vice president about your concern. If you still think the figures are dishonest, you should report your concern to the Company Chief Financial Officer and to the Legal department. You may also make a report via the Integrity Hotline. Submitting false financial results violates this Code and can result in fraud charges against the Company.


It is imperative that all ICRA Lanka employees maintain the confidentiality of non-public information regarding our customers, both to encourage our customers’ good faith disclosures and to fulfill our legal obligations. In particular, the ICRA Lanka rating process and the receipt of confidential information from their customers require that especially close attention be paid to protecting confidential information. To the extent that an employee is obligated to keep any particular information confidential, that obligation continues even after the employee’s employment with ICRA Lanka terminates for any reason.

In addition to harming the Company, the misuse of confidential information could violate insider trading laws, as discussed under the Insider Trading section of this Code.

ICRA Legal department must review all agreements relating to confidentiality prior to their execution.

ICRA Lanka Rating Process and Confidential Information

ICRA Lanka’s goal is to maintain an active and constructive dialogue with all market participants, including issuers, investors, and intermediaries. The strength of these relationships depends on the integrity of our commitment to confidentiality. Safeguarding our continued access to non-public information also advances ICRA Lanka’s important market role in fostering greater issuer transparency and disclosure.

Employees (employees working on deputation in ICRA Lanka or agents of ICRA Lanka that have executed appropriate agreements containing binding confidentiality obligations) are prohibited from disclosing non-public information gained in the course of their employment or dealings with ICRA Lanka, including:

Issuer Information: When speaking with investors, subscribers, the press, or other third parties, you may not disclose confidential information that has been provided by an issuer and that has not previously been disclosed in our published credit research products or other publicly available sources. Of course, confidential information received from issuers should only be included in our publications if the issuer has given its prior consent to such disclosure. In the absence of such consent, confidential information may only be used in the ratings process.

Future Rating Actions: When speaking with investors, subscribers, the press, or other third parties, you may not give any guidance of possible future rating actions on any issue or issuer, unless that information has been publicly announced in an ICRA Lanka rating press release. This restriction applies to the timing or substance of an upcoming rating action as well as the absence of a rating action. In addition, you may not give, either implicitly or explicitly, orally or in writing, any assurance in advance concerning, or any prior guarantee of, any rating action.

Rating Committees: Rating committee deliberations are also to be kept confidential. While ratings are determined by majority vote of a committee, ICRA Lanka publishes only one rating opinion for each vote. Accordingly, employees are not to disclose to third parties or issuers information regarding the rating committee process, including the names or the titles of the participating rating committee members, vote breakdown or the fact that an analyst might have disagreed with the decision ultimately reached by the committee.

Confidentiality Issues Relating to Group ICRA

From time to time, ICRA Lanka receives confidential information from its customers. Confidential customer information will not be shared with other Group ICRA entities’ employees.
All confidential ICRA Lanka customer information stored in either in hard copy and/or electronically must be protected by using technological and physical security procedures.

Trade Secrets and Proprietary Information

We also need to maintain the confidentiality of the Company’s trade secrets and other proprietary information. Employees and directors may learn facts about ICRA Lanka business, plans, or operations that ICRA Lanka has not disclosed to its competitors or the general public. Examples of Company trade secrets and proprietary information may include, but are not limited to, un-published price sensitive information such as customer lists, the terms offered or prices charged to customers, nonpublic models or methodologies, marketing or strategic plans, potential acquisitions or proprietary product designs or product systems developments. Employees and directors may not disclose such information except, in the ordinary course of their authorized business activities, to parties with whom ICRA Lanka has entered into agreements containing appropriate confidentiality obligations. This restriction applies equally to the trade secrets of our customers. If you have questions about whether disclosure of a particular trade secret or proprietary information to a third party is permitted, please consult the Legal department.

Safeguarding Confidentiality

You must be careful not to discuss confidential or proprietary information with third parties, including family members or business or social acquaintances, or in places where you can be overheard, such as taxis, elevators or restaurants. You must also take care in securing documents and computer files that contain confidential or proprietary information. Even within ICRA Lanka, confidential information should be disclosed only on a need-to- know basis. Please be aware that use of personal email accounts to store, transfer or distribute ICRA Lanka confidential and proprietary information is not permitted, except as provided in any applicable ICRA Lanka IT policy.

Protection of Personal Data

In accordance with applicable law, ICRA Lanka collects, processes, uses, transfers, discloses and stores personal data relating to its employees for the purposes of their employment, the Company’s business and administration, and compliance with applicable laws, this Code and other ICRA Lanka policies and procedures. Such data may include your name, date of birth, nationality, passport or driver’s license details, photograph, education and qualification details, marital status, number of dependents, bank account details, tax details, health information, pregnancy and/or disability status, information relating to your position within the Company, performance and evaluation, absences, salary, bonus, benefits, securities accounts, holdings and transactions, as well as the securities accounts, holdings and transactions of certain of your family members, and contact details for you and your next of kin. In addition, in certain circumstances, your personal data may be passed on to ICRA Lanka external agents or contractors subject to appropriate confidentiality arrangements to assist ICRA Lanka in the performance of the foregoing functions, including but not limited to, outsourced payroll or HR service providers, IT and communications service providers, law firms, accountants and auditors. Further, ICRA Lanka may release your data to third parties if required by law, regulation, or court order. Your personal data will be processed during the continuance of your employment with ICRA Lanka and thereafter, for as long as reasonably necessary for ICRA Lanka legitimate business purposes and as permitted by applicable law.

To the extent you are employed by an affiliate of ICRA located in the jurisdiction having a similar legal structure with regard to the protection of personal data, please be advised that your data may be transferred to, stored and processed for the above-mentioned purposes by other members of the ICRA group of companies, external agents or contractors in countries outside your jurisdiction.

If you would like any further information about the collection and processing of your personal data, including any rights you may have under local law to access, modify, update, correct or delete such personal data, please contact the HR department.
It is the responsibility of each employee to secure, protect, and maintain the confidentiality of any personal data (including employee data and similar personal data received from customers, vendors, contractors and other third parties) he/she accesses during the course of his/her relationship with ICRA Lanka in accordance with the Privacy, Security and Standards of Use of Company Technology Resources section of this Code, any other ICRA Lanka policies or guidelines on security, and applicable laws.

What should I do if the confidential nature of certain information is unclear?

Bear in mind that there are many types of information that employees may access which should be kept confidential, such as proprietary information regarding ICRA Lanka or its customers and personal data relating to ICRA Lanka employees (which may include health and/or leave information, PAN details, credit card numbers, and salary information). Because there is a wide variety of information that should be maintained as confidential, you should err on the side of caution and refrain from disclosing any such information until you have had an opportunity to determine whether it is of a confidential nature. In general, confidentiality questions should be directed to your manager, the ICRA Legal department, or, if applicable, to the Human Resources department.

Photographs, Videos and Recordings

Subject to applicable law, ICRA Lanka may take photographs and make audio and/or visual recordings of our employees in our offices and at various events for any use in the Company’s internal or external materials, including but not limited to electronic and print formats as well as ICRA Lanka website and external websites, and on social media. By participating in any event that is being photographed or recorded, to the extent permitted by applicable law, you consent to being photographed and recorded and to ICRA Lanka using of such photographs and recordings of you as described above at any time. If explicit individual consent is required to be obtained for such purposes under local applicable laws, ICRA Lanka will use all reasonable efforts to obtain such consent.

Conflicts of Interest

ICRA Lanka’s long-established internal policies to mitigate conflicts of interest are essential for our credibility in the market and the independence of our employees. A conflict of interest exists when your personal interest interferes in any way with the interests of the Company. Your obligation to conduct the Company’s business in an honest and ethical manner includes the ethical handling of actual and potential conflicts of interest between personal and business relationships. This includes full disclosure of any actual or potential conflicts of interest as set forth below.

Special rules apply to executive officers and directors of ICRA Lanka who engage in conduct that creates an actual, apparent or potential conflict of interest. Before engaging in any such conduct, executive officers and directors must make full disclosure of all facts and circumstances to the Company Secretary and the Chair of the Board of Directors, and obtain the prior written approval of the Board. There may be additional policies regarding conflicts of interest that apply to you or your business unit. If you have any questions regarding whether a particular situation may create a conflict of interest, please contact ICRA’s Compliance department.

Interests in Outside Companies

Decisions to do business with individuals or companies must be made solely on the basis of the best interests of the Company. You should not participate in the selection of vendors, business partners or contractors, or make any decisions as part of your job (including participating in the rating process) for any entity, if you or an immediate relation has a significant business interest in such entity. You also should not acquire a significant interest in any customer or other entity that may create an actual or potential conflict with your duties on behalf of ICRA Lanka, unless you obtain approval first from your manager or supervisor and then from the ICRA Compliance department.

Any interest in another company that would influence you to make a decision based on that company’s or your own interests rather than ICRA Lanka is considered “significant.” An interest can be financial, such as owning stock, or personal, such as a family or other close relationship with an owner of a company. If you are uncertain whether an interest is significant, you should disclose it to your manager, who can decide whether you should be assigned to duties involving the company in question and whether such significant interest may require further reporting to ICRA Compliance department.

You are a manager-IT at ICRA Lanka. For many years, you have owned stock in Infosys Limited that is now worth Rs. 100,000. Your manager assigns you to develop specifications for the purchase of a new software package, and Infosys is one of the major vendors. You should inform your manager of your ownership of the Infosys stock. Your manager will decide whether you should be taken off that particular assignment.

Positions with Outside Companies

An employee or director serving as an officer or director of an outside company may be regarded as a representative of ICRA Lanka and might find his or her duties with that company to be in conflict with ICRA Lanka’s interests. Employees should accept such a position only upon receiving approval first from their manager or supervisor and then from the ICRA’s Compliance department. In general, requests by ICRA Lanka employees to serve on the board of directors of any issuer rated by ICRA Lanka will not be approved. Requests by directors to serve on the boards of other companies must be made in accordance with ICRA Lanka’s Remuneration Policy.

An employee should not take a part-time or second job or any position with an outside entity, including not-for- profit entities that may create a conflict of interest with the duties that the employee performs for the Company. Before accepting any outside employment or other position, whether paid or unpaid, at an outside entity, you should discuss first with your manager or supervisor and then with the ICRA’s Compliance department whether such a position would present a conflict of interest.

Employees as Consultants

A manager may not hire ICRA Lanka’s employee to work as a consultant, or as an independent contractor or contract worker for the Company where payment is made outside normal payroll routines.

This applies, regardless of whether or not the work is related to the duties of the employee’s position, where payment is made outside normal payroll routines. There may be instances where special Company projects may warrant exceptions to this policy where payment is made within the normal payroll routines. Such exceptions must be approved in advance by ICRA’s Human Resources and Compliance department.

Further, the Compliance and Human Resources department must approve any situation in which a former ICRA Lanka employee wishes to become an independent contractor or contract worker for ICRA Lanka. In addition, the Human Resources department should be consulted in situations in which an individual who has worked as an independent contractor for ICRA Lanka wishes to become ICRA Lanka’s employee.


The Company will purchase all of its services and supplies on the basis of quality, price and service. The fact that a vendor is also a customer of the Company shall not be the basis for making purchasing decisions.

Use of Company Resources

You may not use ICRA Lanka’s money, materials, supplies or other resources, including computers, to advance your personal interests.

Each of us has a duty to protect the Company’s assets and to use them efficiently. Theft, carelessness and waste have a direct impact on the Company’s profitability. We should take measures to prevent damage to and theft or misuse of Company property. Except as specifically authorized, Company assets, including Company time, equipment, materials, resources and proprietary information, must be used for business purposes only. Personal calls from office telephones should be kept to a reasonable minimum. Similarly, use of Company computers, including the Internet, for personal matters should be kept to a reasonable minimum, and any such usage should be consistent with the Privacy, Security, and Standards of Use of Company Technology Resources section of this Code. In no instances should such personal use of Company telephones or computers interfere with your work commitments.

When you leave the Company, all Company property must be returned to the Company.

Improper Personal Benefits from the Company

Conflicts of interest arise when an employee or director, or a member of his or her family, receives improper personal benefits as a result of his or her position in the Company. You may not accept any benefits from the Company that have not been duly authorized and approved pursuant to Company policy and procedure, including any Company loans or guarantees of your personal obligations. The Company will not make any personal loans to nor guarantee the personal obligations of directors and executive officers unless otherwise allowed under applicable laws or ICRA Lanka policies.

ICRA Lanka Rating Process

ICRA Lanka maintains separate policies and procedures relating to the identification and management of conflicts of interest that may arise in connection with the ICRA Lanka rating process. ICRA Lanka employees are expected to familiarize themselves with and adhere to those policies.

Questions and Answers – Conflicts of Interes

As a manager, I have been working with a Company supplier for a number of years. He recently offered to do some personal work for me at a substantial discount. Can I take him up on his offer?

No. The contractor would be granting you a special favor because of his relationship with the Company.

Is it a conflict of interest to restrict my flights to one airline in order to collect mileage awards?

ICRA Lanka’s policy is that all travellers on business for the Company should take advantage of the lowest logical fare offered. No carrier should be used to garner “frequent flyer bonus points” if another, more cost-effective alternative is available.

As the analyst for XYZ Limited, I have been working with my contacts at XYZ Limited, including ABC, for several years. Recently, I began dating ABC. Is this a conflict of interest? What should I do?

Yes, this creates a conflict of interest. A conflict of interest may arise from the personal relationship of an ICRA Lanka’s employee with an employee of a customer, investor, or other business contact. If you become involved in any such personal relationship that creates an actual or potential conflict of interest, subject to applicable law, you should notify your manager and a member of the Compliance department, who will assess the situation and advise you whether any steps must be taken to mitigate the conflict.

Can ICRA’s Lanka employees sell products (e.g., Amway products) to other ICRA Lanka employees or customers?

Generally, no. Solicitation by employees of other ICRA Lanka employees or customers for personal gain is prohibited. This principle applies whether the employee is on working time, on a break or at lunch. Nor should employees use Company resources, including telephones, fax machines and computers, to engage in an outside business activity. This prohibition is not intended to prevent employees from soliciting charitable contributions from other employees, or from raising funds on behalf of charitable organizations, provided the employees who are solicited are not subordinates of the soliciting employee.

Corporate Opportunities

Employees and directors owe a duty to the Company to advance its legitimate interests when the opportunity to do so arises. If you learn of a business or investment opportunity through the use of corporate property or information or your position at the Company, such as from a competitor or actual or potential customer, supplier or business associate of the Company, you may not participate in the opportunity or make the investment, or assist another person in so doing, without the prior written approval of the General Counsel. Directors must obtain the prior approval of the Board. Such an opportunity should be considered an investment opportunity for the Company in the first instance. You may not use corporate property or information or your position at the Company for personal gain, and you may not compete with the Company. Nor may you assist someone else in so doing.

Privacy, Security, and Standards of Use of Company Technology Resources

ICRA Lanka technology and information resources, including computer systems and voice mail systems, are Company property, and all information, copies of documents or messages created, sent, received, or stored on these systems are and remain the exclusive property of the Company. Employees should be aware that, subject to applicable law, they have no proprietary interest in and no reasonable expectation of privacy while using any Company computer equipment, voice mail equipment or Company-provided access to the Internet, including electronic mail, instant messaging, SMS text messages, or similar technologies.

To the extent permitted by applicable law, there is no confidentiality with respect to any file stored on or message sent or received through ICRA Lanka systems under any circumstances. To the extent permitted by applicable law, ICRA Lanka reserves the right, through the use of automated software or otherwise, on a continuous, intermittent, or ad hoc basis, to monitor, open, read, review, copy, store, audit, inspect, intercept, access, disclose and delete all computer documents, systems, disks, voice mail, internet usage records and electronic mail of current and former employees, as well as any other communications transmitted or received through its systems without notice to any user and at any time. Such activities may be undertaken for a range of purposes, including but not limited to the following: to protect the security of ICRA Lanka documents and systems; to maintain quality standards; to provide business continuity and record retention when an employee is absent (for whatever reason) or when an employee has left the Company; to respond to any summon, judicial order, or other request of any governmental agency or authority; to investigate where ICRA Lanka has a legitimate and reasonable concern that an employee or former employee has engaged in wrongdoing, unlawful or illegal acts or may be in breach of Company requirements or policies; or as the Company’s business needs may otherwise require. To the extent permitted by applicable law, the results of any such review, audit, inspection, interception, access or disclosure may be used for disciplinary purposes or in legal proceedings. To the extent permitted by applicable law, your use of Company computer, voice mail and electronic communications systems constitutes your acknowledgement and understanding of the foregoing rights of ICRA Lanka and your consent to them. Any employee who wishes to avoid inspection of any private personal data should not use Company equipment for personal matters or save any private personal data on Company computer storage devices.

Safeguarding ICRA Lanka Technology Resources

Employees are responsible for safeguarding their passwords for access to all Company technology resources, including computer and voice mail systems. Individual passwords should not be given to others, nor should employees access any account on Company computer and voice mail systems other than their own. The use of passwords to gain access to the computer and voice mail systems is intended solely to protect the security of ICRA Lanka business and does not confer an expectation of privacy on individual users. The Company has also installed a number of security features, such as firewalls, proxy servers, and anti-virus software, to protect its information technology. You should never disable or attempt to evade the operation of these security features. Employees must safeguard the laptops, smart phones or any other technology resources provided to them by the Company and should exercise the highest standards of care reasonable and appropriate to the circumstances to prevent such technology resources from being lost, stolen or accessed by an unauthorized person.

If you suspect or become aware of any unauthorized access to, or loss, misuse or acquisition of, ICRA Lanka technology resources, or information maintained on, or handled by, any technology resource, or any other incident in which the security of ICRA Lanka technology resources or information systems may have been compromised, you must immediately report such incident on ICRA Integrity Hotline.

Appropriate Use of ICRA Lanka Technology Resources

Use of web-based mail systems, except corporate email, based on the Google for Work, web-based storage systems, file sharing systems and third party or commercial instant messaging services (such as Yahoo!, WhatsApp, Facebook IM and AIM) for internal or external communications on any ICRA Lanka computer systems or devices is prohibited. To the extent permitted by law, ICRA Lanka reserves the right to monitor communications, and to restrict and revoke access to it as and when it feels appropriate.

All software used in connection with any ICRA Lanka technology resource must be licensed to ICRA Lanka and used for legitimate business purposes only. In addition, any use of open source or other free software must be approved by ICRA Lanka Information Security and ICRA Legal department in accordance with the applicable policy. The unauthorized use, installation, copying or distribution of copyrighted software is prohibited and could expose ICRA Lanka to claims of copyright infringement. Further, software not installed and maintained by ICRA Lanka poses a security risk to ICRA Lanka. Any installation of software on ICRA Lanka equipment is the sole responsibility of, and must only be performed by ICRA Lanka IT team. ICRA Lanka prohibits the use of peer-to-peer applications, improperly licensed software, or software that attempts to bypass security controls and policies on ICRA Lanka systems. ICRA Lanka has the right to remove and/or uninstall any unauthorized software from ICRA Lanka equipment without notice.

Transmitting, downloading, displaying, or otherwise disseminating any sexually explicit or unlawful material by voice mail, electronic mail, or other form of electronic communication is contrary to ICRA Lanka policy and is prohibited. The use of electronic communications that intimidate others or create a hostile work environment, or any other use that is inconsistent with the Company’s policies or professional image, is strictly prohibited. For example, employees are not to transmit, use, or condone the receipt of electronic mail communications that contain ethnic slurs, racial epithets, or anything that may be perceived as harassment of others based on their race, national origin, sex, sexual orientation, gender identity, age, disability, religious or political beliefs, or any other legally protected status. Employees encountering or receiving such material should immediately report the incident to their manager or to the Human Resources department. ICRA Lanka will investigate all allegations, and employees found to be in violation of these policies may be disciplined, up to and including termination of employment.

ICRA Lanka computer network, including its connection to the Internet, is primarily intended for the conduct of ICRA Lanka business. Although incidental personal use is permitted, unauthorized use of the Internet through ICRA Lanka computer network is prohibited. Unauthorized use includes, but is not limited to: on-line gambling, interactive or other game playing; downloading, uploading, sending, or storing music, video, or movie files, software, or other copyright-protected works; connecting, posting, downloading, transmitting or storing offensive or unlawful material; disabling or compromising the security of information contained on the Company’s computers; conducting personal business or commercial ventures; soliciting funds, support or membership for any organizations or causes outside the scope of your employment and/or responsibilities at ICRA Lanka; or any other use that is inconsistent with this Code or the Company’s policies. Please note that ICRA filters its Internet connection for content that is deemed inappropriate for the workplace and reserves the right to block sites that it considers to be inappropriate, would cause a distraction in the workplace or pose a risk to its systems, including risks associated with bandwidth consumption.

For additional information regarding the appropriate use of ICRA Lanka technology resources, please check with ICRA IT department.

Use of Personal Electronic Devices

Employees’ use of any type of personal electronic devices while conducting any ICRA Lanka business is subject to relevant ICRA Lanka policies.

Users may use the personal device to access the corporate email. Access on mobile device is subject to approvals and may be enforced with applicable policies.

In addition, approved employees may be permitted to access ICRA Lanka technology resources through certain models of personally-owned mobile computing devices using an ICRA Lanka selected third party downloadable software application. Participating in this Bring Your Own Device (“BYOD”) programme is voluntary and is subject to departmental and managerial approval.

Employees are prohibited from engaging in any type of surreptitious and/or unauthorized recording or photography on ICRA Lanka premises, e.g., use of Google Glass. In addition, local laws in many jurisdictions prohibit photography, video and/or audio recording without permission. Employees are reminded that copying any of ICRA Lanka confidential information on personally owned devices is not permitted.

You should not disclose confidential information using your personal electronic devices. For example, when attending ICRA Lanka meetings or traveling for business, do not publicize your activities or location on social media sites or otherwise, including through GPS-based mobile applications, because this could alert others about non- public events or information.

Social Media

ICRA Lanka recognizes the growing use of commercial social media sites (e.g., LinkedIn, Facebook, Twitter, etc.) for legitimate business purposes in the workplace, as well as the reputational and distraction risks such sites may pose. Accordingly, ICRA Lanka has determined that it is in the best interest of its workplace to block access to certain social media sites that are primarily used for personal communications, such as Twitter and Facebook.

Insider Trading/Market Abuse

Employees and directors who have access to confidential information of the Company or the Company’s clients are not permitted to use or share that information for purposes of trading securities (such as ICRA Lanka’s or its clients securities) or for any other purpose except the conduct of our business. Part IV, sections 32, 33 and 34 of the Securities and Exchange Commission of Sri Lanka Act of No 36 of 1987, as amended by Act no 26 of 1991, Act no 18 of 2003 and Act no 47 of 2009 and clause 9(e) of the regulations applicable to credit agencies prohibit buying or selling securities issued by the Company or the Company’s clients while in possession of Unpublished Price Sensitive Information (UPSI) about the Company or the Company’s client, as the case may be. You can also violate these laws by disclosing UPSI or material non-public information to another person. If you make such a disclosure or use such information, you can be punished, even if you yourself have made no financial gain. In addition to heavy fines or lengthy prison terms, a violator or one who trades on stock exchanges can be required to pay civil penalties not less than LKR 1 Mn and prison terms not less than 2 years and not more than 5 years. In other countries, such actions can lead to fines, public censure, compensation/restitution orders and injunctions, as well as potential prison terms.

“Unpublished price sensitive information” means any information, relating to (a) the Company or its securities and/or (b) the Company’s client or their respective securities , directly or indirectly, that is not generally available which upon becoming generally available, is likely to materially affect the price of the securities, including but not limited to, information relating to the following:

(i) financial results;
(ii) dividends;
(iii) change in capital structure;
(iv) mergers, de-mergers, acquisitions, delistings, disposals and expansion of business and such other transactions;
(v) changes in key managerial personnel; and
(vi) material events in accordance with the listing agreement.

An employee or director who has UPSI before it is publicly disclosed should not make a trade himself nor shall the employee or director provide the said UPSI to any person until at least 48 hours after the information becomes generally available or publicly disclosed.

In connection with analyzing a Sri Lankan issuer, an analyst reviews a non-public agreement that will allow the issuer to enter a very profitable new line of business. She tells her sister-in-law, who buys 1,000 shares of the issuer’s shares. The day after the issuer publicly discloses the agreement, its stock price jumps LKR.120 per share. The analyst has violated the insider trading regulations, even though she did not personally make a profit.

Trading and Ownership Restrictions

Issuers and other third parties often share UPSI with ICRA Lanka employees. Moreover, ICRA Lanka rating actions may have an effect on the price of an issuer’s securities. Accordingly, in addition to legal restrictions, ICRA Lanka places important limits on trading or ownership of securities by its employees and their Immediate Relatives (as defined in ICRA Lanka’s Code of Conduct for Prohibition of Insider Trading) which means a spouse of a person, and includes parent, sibling, and child of such person or of the spouse, any of whom is either dependent financially on such person, or consults such person in taking decisions relating to trading in securities to protect against any actual or potential conflicts of interest. If you have any questions about ICRA Lanka’s Code of Conduct for Prohibition of Insider Trading, please contact ICRA Lanka’s Compliance officer before engaging in a securities transaction.

Presented below is a general description of some of the limitations on trading or owning securities that apply to ICRA Lanka’s employees and their Dependents (as defined in ICRA Lanka’s Code of Business Conduct)/ immediate relatives.

➢ An employee and his/her Immediate Relatives may not buy or sell a security if: (1) the purchase or sale is made while the employee is in possession of UPSI relating to the security or the issuer of the security; or (2) the purchase or sale is made while aware of non-public information that is proprietary to ICRA Lanka, regardless of whether such information is material. Information relating to a potential ICRA Lanka rating action decision (including a decision not to take a rating action) is considered “proprietary” to ICRA Lanka. UPSI of ICRA Lanka or its clients are deemed by ICRA Lanka to remain non-public until the forty-eight hours after the information becomes generally available or it has been publicly disclosed.
➢ An employee involved in credit or securities analysis, and employees who have routine access to UPSI, and their Immediate Relatives, may not buy, sell, or own any security or other instrument if the security or other instrument is on a restricted/grey list that is applicable to the employee.

ICRA Lanka employees may not directly or indirectly participate in a rating action (even if the issuer, guarantors, support providers or any subsidiaries are not on the employee’s restricted list), if they or their Immediate Relatives own any security that could be affected by that rating action. Direct or indirect participation in a rating action includes, but is not limited to, serving as the lead analyst, serving as the back-up analyst, or serving on the rating committee. These trading and ownership restrictions apply regardless of where an employee resides, even if the activity does not violate the law of the country where he/she resides. Each employee is responsible for making sure that he/she and any Immediate Relatives comply with ICRA Lanka’s Code of Conduct for Prohibition of Insider Trading.

ICRA Lanka reserves the right to impose additional restrictions at any time after necessary modification(s) in the ICRA Lanka’s Code of Conduct for Prohibition of Insider Trading.

Reporting Requirements

To comply with legal requirements as well as facilitate internal monitoring, ICRA Lanka requires employees to adhere to reporting requirements relating to their securities holdings and transactions. These reporting requirements, which vary depending on the jurisdiction and the employee’s role, are described in a greater detail in ICRA Lanka’s Code of Conduct for Prohibition of Insider Trading.

Questions and Answers – Insider Trading or Market Abuse

May I buy or sell a security as soon as material information becomes public?

No. As a general rule, an employee or director who has UPSI before it is publicly disclosed should not make a trade until at least forty eight hours after it is disclosed in order to ensure that the market has had sufficient time to absorb the information.

Am I free to disclose non-material confidential information?

You must not disclose without authorization any confidential information that you learn about the Company’s business during the course of your employment. As discussed in the Confidentiality section above, it is ICRA Lanka’s policy not to disclose any confidential information about issuers regardless of whether such information is material or not. Similarly, ICRA Lanka does not permit disclosure of its customers’ confidential information, regardless of its materiality. Also, confidential information should be shared even within ICRA Lanka only on a need-to-know basis, and may only be provided to third party contractors or agents of those entities that have executed appropriate agreements containing binding obligations to keep the information confidential. You should make sure to keep confidential all documents under your control that contain confidential information.

I own some shares of the Clients that I would like to sell to help pay for a new car. I do not have any unpublished price sensitive information about the Clients or any of its Subsidiaries direct or indirect. Do I have to check with anyone before selling, or report the sale to anyone?

You may buy or sell Client’s shares subject to a pre clearance from the compliance officer provided you are not in possession of unpublished price sensitive information and the Trading Window is not closed. If you have any doubt whether information you have is material, consult with ICRA Lanka’s Compliance Officer.

Someone I used to work with is now a stock market analyst. Whenever he calls, he pretends it’s personal, but then asks what is happening at ICRA Lanka. I am not sure what to say.

You should never discuss the Company with an analyst. All inquiries from analysts or similar securities specialists about the Company should be referred to ICRA Lanka’s Chief Investor Relations Officer. You must not discuss confidential business issues with friends or acquaintances, even if they have no interest in our business.

ICRA Lanka owns 5 percent of the stock of another company that has publicly traded stock. In the course of my job, I learned that ICRA Lanka plans to buy another 5 percent of that company’s stock shortly. May I buy shares of that company’s stock before the ICRA Lanka purchase?

No. That company’s stock price may well change because of the purchase by ICRA Lanka. The same rules that apply to material non-public information about ICRA Lanka apply as well to material non-public information you learn about other companies.

If material non-public information is passed down the line among a number of ICRA Lanka employees and eventually it is determined a violation of the insider trading regulations has occurred, are all the employees liable?

All of the employees could be implicated in securities violations. The person disclosing the information can be found culpable, even if he/she does not financially benefit.

Fair Dealing

The Company depends on its reputation for integrity. The way we deal with our customers, competitors and suppliers moulds our reputation, builds long-term trust and ultimately determines our success. You should deal fairly with the Company’s customers, suppliers, competitors and employees. We must never take unfair advantage of others through manipulation, concealment, abuse of information, misrepresentation of material facts or any other unfair dealing practice.


ICRA Lanka is committed to being in compliance with the Competition Act, 2007 of Sri Lanka as well as antitrust and competition laws of other countries that apply to the Company’s or its subsidiaries or their respective businesses. ICRA Lanka will not tolerate any business transaction or activity that violates the antitrust and competition laws in India or any other jurisdiction in which ICRA Lanka and/or its subsidiaries operate.

ICRA Lanka acknowledges that antitrust and competition laws define acceptable behavior for competing in each marketplace and free and open competition requires that we refrain from collaborating or communicating with any competitor in any way that is intended to restrain, or has the effect of restraining, competition in areas such as price, credit terms, services, or product availability.

The main aims of the Competition Act, 2007 is to prevent practices having adverse effect on competition, to promote and sustain competition in markets, to protect the interests of consumers and to ensure freedom of trade carried on by other participants in markets in Sri Lanka. We must adhere to the said ethos for our business in Sri Lanka. Further for our business outside Sri Lanka such as in the United States and the EU, laws prohibit agreements or actions that might injure competition, secure, threaten to secure, or maintain a monopoly through anticompetitive means (such as in the United States) or “abuse a dominant market position” (in the EU and other jurisdictions).

You must remember that antitrust laws in the United States are stringent and that violations can lead to recovery to the extent of three times the actual damages and criminal fines and jail terms. Additionally, ICRA Lanka may also be subject to competition laws in other jurisdictions where it or its subsidiaries undertake business or impacts the marketplaces and private parties may be able to seek damages for losses suffered as a result of breach of competition laws in the said jurisdictions.

Competition and antitrust laws are deliberately broad and general in their language and hence, attention should be paid to possible antitrust or competition law implications of ICRA Lanka’s business activities. ICRA’s General Counsel should be contacted in all case of doubt.

Dealing with Competitors in Sri Lanka

ICRA Lanka will not be allowed to enter into any agreement with competition(s) or associations of competitions including cartels, engaged in identical or similar trade of services, which— (a) directly or indirectly determines service fee/ charges; (b) limits or controls markets, technical development, investment or provision of services; (c) shares the market or provision of services by way of allocation of geographical area of market, or type of services, or number of customers in the market or any other similar way; (d) directly or indirectly results in bid rigging or collusive bidding, shall be presumed to have an appreciable adverse effect on competition.

Provided that it shall not apply to any agreement entered into by way of joint ventures if such agreement increases efficiency in the provision of services of ICRA Lanka.

ICRA Lanka shall also not enter into an agreement amongst competitions at different stages or in different markets or in respect of price of provisions of services including-

(a) tie-in arrangement- includes any agreement requiring a purchaser of goods/services, as a condition of such purchase, to purchase some other goods/services;
(b) exclusive supply agreement- includes any agreement restricting in any manner the purchaser in the course of his trade from acquiring or otherwise dealing in any goods other than those of the seller or any other person;
(c) exclusive distribution agreement- includes any agreement to limit, restrict or withhold the output or supply of any goods or allocate any area or market for the disposal or sale of the goods;

(d) refusal to deal- includes any agreement which restricts, or is likely to restrict, by any method the persons or classes of persons to whom goods are sold or from whom goods are bought;
(e) resale price maintenance- includes any agreement to sell goods on condition that the prices to be charged on the resale by the purchaser shall be the prices stipulated by the seller unless it is clearly stated that prices lower than those prices may be charged.

Embargoes on competitive agreements are fairly similar in other jurisdictions as well and ICRA Lanka is not allowed to enter into certain agreements with competitors and act in concert to fix, set or control the availability of any products or services, the prices, or any associated terms or conditions under the anti-trust laws as well. Any form of informal understanding may also attract sanctions under the anti-trust or competition laws.

Abuse of Dominant Position

A dominant position is a position of strength enjoyed by an enterprise in a relevant market which enables it to:

(i) operate independently of competitive forces prevailing in the relevant market or
(ii) affect its competitors or consumers or the relevant market in its favour.

The Company shall not abuse its dominant position. There shall be an abuse of dominant position, if the Company:

(a) directly or indirectly, imposes unfair or discriminatory- (i) condition in sale of service; or (ii) price in sale (including predatory price) of service.
(b) limits or restricts- (i) provision of services or market therefor or (ii) technical or scientific development relating to services to the prejudice of consumers; or (c) indulges in practice or practices resulting in denial of market access in any manner; or (d) makes conclusion of contracts subject to acceptance by other parties of supplementary obligations which, by their nature or according to commercial usage, have no connection with the subject of such contracts; or (e) uses its dominant position in one relevant market to enter into, or protect, other relevant market.

The important qualifications that may trigger the applicability of above provisions are:

(a) creation of barriers to new entrants in the market;
(b) driving existing competitors out of the market;
(c) foreclosure of competition by hindering entry into the market;
(d) accrual of benefits to consumers;
(e) improvements in production or distribution of goods or provision of services;
(f) promotion of technical, scientific and economic development by means of production or distribution of goods or provision of services.

What do I do if I receive an inappropriate request?

If you are asked by a competitor to enter into an illegal or questionable agreement on pricing or the other activities discussed above, or to share information about ICRA Lanka practices, you should immediately inform ICRA Legal department about the incident. The Legal department will assist you in determining the appropriate action to take.

Integrity of Business Processes and Separation of Rating and Non-Rating Activities

No employee or director may engage in any conduct that interferes, or might have the appearance of interfering, with the outcome of any specific rating, measurement, or evaluation process of ICRA Lanka in a manner that compromises, or might appear to compromise, the integrity of such process. The essence of ICRA Lanka businesses is the absolute and unquestioned integrity of our ratings, measurement and evaluation processes. For this reason, ICRA Lanka separates its rating and non-rating business activities, to restrict the transfer of confidential information between different business units and to prevent conflicts of interest that might arise if the business units were not so separated. All ICRA Lanka employees are expected to familiarize themselves with ICRA Lanka’s policies effectuating the separation of these activities.

If you have any questions relating to the separation of rating and non-rating activities, including whether specific information may be shared, you should seek guidance from the Legal department and/or the Compliance department prior to sharing any potentially confidential or sensitive information. Employees who believe they may have improperly or inadvertently received information should notify their supervisor and the Legal department immediately.

Questions and Answers – Integrity of Business Processes and Separation of Group ICRA Employees

ICRA Lanka rating team is currently in the process of concluding the rating exercise for an issuer ABC Ltd. As the process draws to a close, an executive of ABC Ltd tells the ICRA Lanka executive of a large contract that ABC Ltd is proposing to award to IMaCS. The ICRA Lanka executive feels that the rating outcome would have a bearing on the deal between ABC Ltd and IMaCS and is wondering if he should put in a word with the analyst team regarding this. Should he make this call ?

No. You clearly would be engaging in conduct that might have the appearance, especially to ABC Ltd, of inappropriately interfering with the outcome of a specific rating.

Government Investigations and Civil Litigation

ICRA Lanka cooperates with appropriate investigations by the Government of Sri Lanka and the governments of other countries, and their departments and agencies. No employee should ever: (i) destroy, hide or alter any document or part of a document in anticipation of a request for those documents from a government agency or a court; (ii) lie or make any misleading statements to any government investigator, or in any deposition or other testimony; or (iii) attempt to influence an employee or any other person to engage in any of these acts.

Although ICRA Lanka cooperates with appropriate governmental investigations and responds properly to valid legal process, ICRA Lanka also has legitimate and important interests to protect. For example, ICRA Lanka has important confidentiality obligations to its customers, including the obligation, in certain instances, to provide notice to those customers when requested or ordered to provide information about them. To assist ICRA Lanka in complying with our obligations to our customers or others, and to ensure the accuracy of the information we provide, you should notify the Legal department if you are approached by a government investigator regarding ICRA Lanka or any of its customers.

This should in no way deter you from reporting any suspected wrongdoing at the Company to the ICRA Integrity Hotline, the Legal department, or any of the other resources identified in this Code. ICRA Lanka prohibits retaliation against an employee for making a good faith report of suspected wrongdoing to the Company or the government, or for cooperating with a government investigation. If you believe that you have been subject to retaliation for making a good faith report or for cooperating with a government investigation, you should report the matter to the Legal department immediately. Alternatively, you may report the matter to ICRA Integrity Hotline.

Civil Litigation

Like all companies, ICRA Lanka is sometimes involved in civil litigation, and you may be approached by lawyers for companies or people who have brought suit or may be thinking of bringing suit against the Company or one of our customers. You should contact the Legal department before responding to any questions about ICRA Lanka or our customers from lawyers or representatives of third parties who may be involved in or contemplating bringing a lawsuit against ICRA Lanka or our customers. Please be aware that you must contact the Legal department before providing such people with any information or records regarding ICRA Lanka or our customers.

Record Retention and Preservation Directives

Documents and other records (in whatever form) must be retained for the periods of time specified by law and under ICRA Lanka’s record-retention policies, procedures, and rules.

Under appropriate circumstances relating to a government investigation and/or a civil litigation, ICRA Lanka will issue a record preservation directive to all employees who are likely to have in their possession records relevant to the subject matter of the investigation or litigation. Thus, from time to time, you may receive directives from the Compliance department directing you to preserve all such records in your possession or under your control. If you receive such a directive, you may not destroy or otherwise discard any records relating to the subject matter described in the directive, regardless of the place or manner in which those records are stored. In addition, if you receive/learn of a summon or legal notice or a pending or contemplated litigation or government investigation, you should immediately contact the Legal department. Similarly, if you have not received a record preservation directive but believe you have records related to a summon or legal notice or pending or contemplated litigation, government investigation, or other proceeding, you should immediately contact the Legal department. In such circumstances, you must also retain and preserve all records that may be responsive to the summon or legal notice or relevant to the litigation or to the investigation until you are advised by the Legal department as to how to proceed.

You must also affirmatively preserve from destruction all relevant records that without intervention would automatically be destroyed or erased (such as electronic mail and voice mail messages). Destruction of such records, even if inadvertent, could seriously prejudice the Company. The destruction or falsification of a record with the intent to impede or that has the effect of impeding a governmental investigation, audit or examination may lead to prosecution for obstruction of justice. If you are not sure whether a record can be destroyed, consult ICRA Legal department before doing so.

These retention obligations apply equally to Company records that you store in locations outside ICRA Lanka offices, including your home. Thus, if you store records outside ICRA Lanka offices, you will be expected to provide any such records to the Legal department upon request. Furthermore, if you store records electronically on your personal computer, you may be asked to provide ICRA Lanka access to your personal computer so that the Legal department or an agent thereof may extract any ICRA Lanka records related to an ongoing investigation and/or litigation.

Aren’t my files, memos and e-mails confidential?

No. Except for certain “privileged” communications, all Company documents and computer files, including the most casual note or electronic mail message, may have to be disclosed to government enforcement organizations or private parties in investigations or lawsuits involving the Company. You should also know that stamping documents “restricted” or “confidential” may not protect them from being disclosed in court. Consult with ICRA Legal department about when communications with a lawyer can be “privileged.”

Anti-Bribery and Anti-Corruption Laws

You must not engage in commercial or public sector bribery. This means you or anyone acting on the Company’s behalf cannot offer, promise, or give, money or anything else of value, directly or indirectly, to a commercial party or public official intending to receive, or for having received, favorable treatment. You are also prohibited from “turning a blind eye” to the likelihood that an agent or other third party is or will be making an improper payment in connection with the Company’s business. Anti-corruption laws in various jurisdictions, including the U.S. Foreign Corrupt Practices Act (“FCPA”), the U.K. Bribery Act (“UKBA”), and all applicable anti-bribery and anti-corruption laws where ICRA Lanka operates, restrict companies’ and employees’ conduct in this area and subject ICRA Lanka and its employees to serious penalties for violations. Please consult the Anti-Bribery and Anti-Corruption Policy for further guidance.

Because ICRA Lanka may be liable for improper payments made by third parties acting on its behalf, ICRA Lanka employees who seek to engage certain third parties that will interact with public officials or with customers or prospective customers must ensure that such third parties are formally vetted before contracting for any services. Please consult the Covered Third Party Anti-Corruption Due Diligence and Contracting Procedures for further guidance.

The Company is also required to ensure that its books and records accurately reflect the true nature of the transactions represented, and to maintain internal accounting control systems designed to prevent and detect improper transactions. Accordingly, all information relating to business expenses or other costs incurred on behalf of the Company must be recorded accurately and provide sufficient details.

If you have any question as to whether a gift or favor could violate your local anti-bribery statute, this Code or ICRA Lanka’s Policy, please contact the Compliance department.

When is it permissible to give gifts?

Employees generally are free to give reasonable, inexpensive and customary gifts to non-governmental business contacts, provided that such gifts comply with the following requirements as set forth in ICRA Lanka’s Anti-Bribery and Anti-Corruption Policy: (1) the cost of the gift must be reasonable and justifiable under the circumstances; (2) the gift must comply with applicable laws; (3) the gift must not reasonably be interpreted as an attempt to obtain or retain an improper business advantage, and must not reflect negatively on the reputation of ICRA Lanka or the recipient; (4) the gift must be bona fide and must directly relate to a legitimate business purpose; and (5) the gift must be supported by receipts and must be properly documented in accordance with any applicable expense reimbursement and accounting procedures. No gifts, business courtesies or anything else of value may be given, directly or indirectly, to Indian or non-Indian public officials without complying with all of these requirements, as well as the additional requirements set out in ICRA Lanka’s Anti-Bribery and Anti-Corruption Policy. The Compliance department must approve in advance any proposed gifts being given to public officials.

If you have any questions regarding the giving of gifts, please contact ICRA’s Compliance department.

What do I do if I receive an inappropriate request?

Decline the request firmly and immediately. If you are asked by a customer, public official or other party to make or take a bribe, kickback or other prohibited payment or gift, you should tell the person that you will not consider the request, and immediately inform your manager and ICRA’s General Counsel about the incident.

Environment, Health and Safety

ICRA Lanka is committed to complying with all environmental, health and safety laws and regulations of the country and localities in which we do business. The Company believes it is our obligation to respect the environment in the worldwide communities where we operate and live. We are committed to operating in a way that protects and preserves our environment and natural resources and maintains a healthy, safe and environmentally sound workplace.

Political Activities

ICRA Lanka encourages you to participate in the political process on your own time, as long as you take care not to imply that you are acting on behalf of ICRA Lanka. You should not permit your ICRA Lanka affiliation to be noted in any outside organization’s materials or activities without the approval of ICRA’s General Counsel unless you are serving as ICRA Lanka’s representative.

Companies are permitted to make political contributions, however, it is an obligation on companies to disclose any amount contributed by them to political party(ies) in their profit and loss account. Your personal contributions must not be made with, or reimbursed by, Company funds. Further, you shall not disclose or otherwise involve the name of the Company in any political activities in which you participate in your individual capacity. Individual participation must be completely voluntary and must occur only during non-working hours. Political activity may not involve the use of ICRA Lanka’s funds, personnel time, equipment, supplies or facilities.

Any proposed Company political contribution anywhere should be discussed in advance with ICRA’s General Counsel

Influencing legislation or “lobbying” is also not allowed. Before any employee takes a public position on government actions on behalf of the Company, ICRA’s General Counsel should be consulted. Employees who serve on government advisory boards should also be aware of applicable restrictions on their ability to promote ICRA Lanka’s business in conjunction with their work on such boards.

Other Laws

ICRA is engaged in business involving other countries. Further, Moody’s, ICRA’s parent company, is a U.S.-based multinational company with complex legal obligations that impact ICRA and other Moody’s companies. Accordingly, other laws apply to ICRA in each country in which, or with which ICRA does or wishes to do business. It is ICRA’s policy to seek to comply with all laws that are applicable to it and where required by law or Moody’s policy to comply with laws applicable to Moody’s and/or its group companies. Among the laws that could affect your job are the following:

Economic and Trade Sanctions Against Countries and Individuals

It is the policy of ICRA Lanka to comply with all sanctions laws and regulations applicable to ICRA and/or Moody’s. As a Sri Lanka -based company ICRA Lanka must comply with the laws of Sri Lanka as they relate to sanctions and other international trade restrictions. Due to ICRA being a subsidiary of Moody’s, ICRA entities are required by law to comply with certain U.S. sanctions and can be penalized directly for violations thereof and can subject Moody’s to penalties for activities involving other U.S. sanctions targets. As a result, ICRA entities are prohibited or restricted from engaging in any business dealings in, with, or relating to countries or entities subject to sanctions under U.S. law. Any dealings with such countries or entities must be specifically approved by ICRA’s Legal Department.

Country Sanctions: As of May 2015, the United States maintains comprehensive economic and trade sanctions against Cuba, Iran, Sudan and Syria, as well as the region of Crimea. ICRA Lanka and its employees are prohibited from providing, directly or indirectly, goods, technology, and/or services to or for the benefit of entities or individuals in these countries or Crimea. In addition, the United States has imposed a comprehensive embargo and other sanctions on North Korea, which prohibits virtually all exports and re- exports of U.S. goods and technology to North Korea. In light of the foregoing, it is ICRA Lanka’s policy that no ICRA Lanka’s employee or entity may engage in business involving or for the benefit of any entity or individual domiciled in Crimea, Cuba, Iran, North Korea, Sudan or Syria, or owned or controlled by such an entity, or with any entity owned or controlled by the governments of these countries or Crimea, wherever located, even though it may be lawful in some circumstances for ICRA Lanka to independently engage in such business.
Regime-Related Sanctions: The United States has identified certain senior regime members in Belarus, Burma (also known as Myanmar), Russia, parts of Ukraine, and Zimbabwe, and certain of their associates and supporters as Specially Designated Nationals (“SDNs”). ICRA and its employees are prohibited from dealing, directly or indirectly, with these persons, or their property or interests in property, including any entities they own (50% or more). In addition, Burma is subject to limited sanctions related to security services and investments involving defense-related entities. Because these sanctions give rise to significant sanctions compliance risks, any business involving Belarus, Burma, Russia, Ukraine, or Zimbabwe must be approved by ICRA’s Legal Department before any transactions or proposals are undertaken with regard to such business.
Russia “Sectoral” Sanctions: The United States and other jurisdictions have imposed “sectoral” sanctions, some of which specifically target the debt and equity of designated Russian entities and entities that are 50% or more owned by one or more designated entities. As a result, ICRA Lanka is limited in the business activities it is permitted to engage in with designated Russian companies and certain of their affiliates. So long as these sanctions remain in effect, ICRA’s Legal Department must review and approve all business involving any Russian or Ukrainian company and any entity in another country that is owned 50% or more by a Russian or Ukrainian company or individual(s).
Individual Sanctions: In addition to individuals and entities that are targets of U.S. regime-based sanctions, other individuals and entities have been designated as SDNs by the United States for various reasons. SDNs include but are not limited to persons or entities determined to have been engaged in or providing support for the proliferation of weapons of mass destruction, efforts to destabilize existing governments, or human rights abuses; terrorists and terrorist supporting organizations; and narcotics traffickers and kingpins. ICRA Lanka and its employees are prohibited from dealing, directly or indirectly, with such persons or their property interests (including entities in which they have, individually or collectively, 50% or more ownership). The SDN list may be viewed at http://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/default.aspx. In addition, for often similar reasons the United Nations and various countries have subjected certain persons to asset freezes or other restrictions, which have a similar effect, and with which ICRA Lanka may also be prohibited from engaging in business dealings under Indian or other applicable law.
Sanctions Screening: ICRA Lanka has implemented an Internet-based sanctions screening procedure for all business relationships. These procedures are designed to ensure that ICRA Lanka does not transact business with SDNs or persons that are subject to other applicable sanctions, including sanctions implemented by the United Nations. Before engaging any new business, ICRA Lanka’s employees should ensure that these procedures have been followed and that the new business has been properly cleared.
Compliance Obligations: The prohibited activities described above may not be accomplished indirectly, arranged through third parties, or facilitated in any way by ICRA Lanka’s employees, nor may they be permitted to occur by avoidance of relevant facts or lack of supervision. If you have any questions regarding economic and trade sanctions or ICRA Lanka’s policy prohibiting business in or with certain countries or with certain persons, consult with ICRA’s Compliance Department.
Conflict of Laws: ICRA Lanka’s employees should consult the ICRA Compliance Department regarding local laws that may be inconsistent with or conflict with ICRA Lanka’s legal obligations or policies. ICRA Compliance should consult with Moody’s Legal Department if there is any conflict with U.S. sanctions or Moody’s policy. The desired goal in such cases is to achieve compliance with all applicable laws and regulations.

Export Compliance Laws and Regulations

The export or re-export to another country of goods, including software, or technology, may be subject to export licensing or reporting requirements, which vary based on the country of origin, the country of export, the goods or technology at issue, and the countries to which those goods or technology will be exported or re-exported. If you are unsure of the export controls that may apply to any goods or technology you intend to export, or need information regarding local export laws, contact ICRA’s Compliance Department. The export or re-export of software utilizing U.S.-origin encryption technology may violate U.S. export control laws. Exports of software may occur by various means, including mail, courier, facsimile, electronic mail, or any another method of transmission. Consult ICRA’s Legal Department before transferring products using U.S. encryption technology to another country by any means.

International Boycotts

Moody’s is liable for the conduct of its group companies that involve participation in boycotts implemented by non-U.S. countries contrary to U.S. policy. There are two U.S. anti-boycott laws. One is set forth in the Export Administration Regulations (“EAR”) and the other in the Internal Revenue Code (“IRC”). These laws are primarily aimed at prohibiting cooperation in the Arab boycott against Israel, but can apply in other cases.

The EAR imposes criminal or civil liabilities on Moody’s and its subsidiaries, if they take actions to participate in or cooperate with a foreign boycott that are not approved by the U.S. Government. The EAR requires that U.S. companies report the receipt of boycott-related requests from any person or country on a quarterly basis, regardless of whether the request is written or oral and even if the company or its affiliate refuses to participate in or cooperate with the request.

The IRC provision can result in tax penalties for Moody’s if it or entities it controls, as defined in the IRC, agree to participate or cooperate in an international boycott. Boycott participation and cooperation occurs when, as a condition of doing business with or in a boycotting country, if there is an agreement to refrain from: doing business with a boycotted country, or with its government, companies or nationals; doing business with a blacklisted United States person; doing business with companies whose owners or managers are of a particular nationality, race, or religion; or employing individuals on the basis of their race, nationality or religion. It also penalizes agreements, made as a condition of the sale of goods to a boycotting country, its companies, or nationals, to refrain from shipping or insuring with blacklisted carriers. Importantly, the IRC also penalizes agreements to comply generally with the laws of any country known to participate in the boycott, which provisions may be embedded in boilerplate language in certain contracts or other certifications in boycotting countries.

For the foregoing reasons, it is important that you immediately inform ICRA’s Legal Department of possible boycott-related requests for information or action that you receive, including any language in documents provided by entities in countries requiring compliance with the Arab Boycott of Israel (i.e., Iraq, Kuwait, Lebanon, Libya, Qatar, Saudi Arabia, Syria, United Arab Emirates, or Yemen), so that Moody’s can promptly comply with its reporting requirements under any relevant law and ensure that it does not inadvertently participate in any activities that would violate such laws or result in the imposition of tax penalties.

Code Administration

Periodically every ICRA Lanka employee and director is required to sign a written acknowledgement affirming that he or she has reviewed this Code of Business Conduct, understands it, and agrees to be bound by its terms. In addition, employees and directors are required (1) to certify that they have not violated the Code and that they are not aware of any suspected violations by others and (2) to disclose any previously unreported transactions or events that appear to be in violation of the Code.


The General Counsel of ICRA is responsible for interpreting and applying the Code to specific situations when questions arise. Any questions relating to how the Code should be interpreted or applied should be addressed to ICRA Legal department.

Accounting Matters

The Company is committed to compliance with all applicable corporate and securities laws, rules, regulations, accounting standards and internal accounting controls. Reports of any complaints or concerns regarding accounting, internal accounting controls and auditing matters may be made as described below. All reports will be treated confidentially to the extent reasonably possible.
No one will be subject to retaliation because of a good faith report of a complaint or concern regarding Accounting Matters.

Reporting of Potential Violations of the Code, Law, Regulation, or Company Policy By ICRA Lanka Employees

You should be alert and sensitive to situations that could result in violations of the Code, applicable laws, applicable regulations, or other Company policies. If you are an employee located in any of our offices, you must report any suspected violations of any applicable laws, the Code, applicable regulations, or other Company policies Except as otherwise provided in this Code, such matters should be reported to ICRA’s Legal department or through ICRA’s Integrity Hotline, as discussed below.

The Integrity Hotline for ICRA Employees

The ICRA’s Integrity Hotline is available to all ICRA Lanka directors and employees nationwide, and is open during working hours on all weekdays. The Hotline offers services in English language.
When you call ICRA Integrity Hotline, you will speak with a trained communication specialist of an outside company. ICRA Lanka has retained this outside company to speak with ICRA Lanka employees who have integrity- related concerns. The communication specialist will listen to your concerns, take notes, ask questions, and review the information that you provide to document your concern accurately. The communication specialist will then forward the information you have provided to the ICRA Legal and ICRA Compliance departments, which will follow up on your concern. You may report any type of complaint to the Integrity Hotline, and you may report to the Integrity Hotline anonymously, or you may give your name.
No one will be subject to retaliation for making a good faith report to the Integrity Hotline.


ICRA Lanka respects the right of each employee to report in good faith potential violations of the Code or other Company policies. Retaliation against any employee for making such good faith reports will not be tolerated. Any person found to have retaliated against an individual for reporting in good faith a suspected violation of the Code or other Company policy or for participating in an investigation of allegations of such conduct will be subject to appropriate disciplinary action.

Investigations of Suspected Violations

All reports of suspected violations will be promptly investigated and treated confidentially to the extent reasonably possible. Reporting persons should not conduct their own preliminary investigations. Investigations of suspected violations may involve complex legal issues, and acting on your own may compromise the integrity of an investigation and adversely affect both you and the Company.

Enforcement of the Code

The principles set forth in this Code and other relevant Company policies and procedures will be enforced at all levels of the Company. The Company intends to use every reasonable effort to prevent the occurrence of conduct not in compliance with this Code and to halt any such conduct that may occur as soon as reasonably possible after its discovery. Subject to applicable law and agreements, Company personnel who violate this Code and other Company policies and procedures may be subject to disciplinary action, up to and including termination.
In some cases, compliance with these policies will be monitored by periodic audits. You are required to cooperate fully with any such audits or investigations, to provide truthful, accurate information and to respond to requests for certifications.

Waivers of the Code

While some Company policies must be strictly adhered to, in other cases, exceptions may be possible. If you believe that a waiver of any of the principles or policies articulated in this Code is appropriate in a particular case, you should contact an immediate supervisor first. If the immediate supervisor agrees that a waiver is appropriate, the approval of ICRA’s Legal department must be sought. Directors and executive officers who wish to obtain a waiver of the Code must make full disclosure of all facts and circumstances to the General Counsel and the Chairman of the Board of Directors. Any waiver for directors and executive officers must be approved by the Board as a whole and must be promptly disclosed as required by law or regulation.

No Rights Created

This Code is a statement of the fundamental principles and certain key policies that govern the conduct of the Company’s business. It is not intended to and does not create any obligations to or rights in any employee, director, customer, supplier, competitor, shareholder or any other person or entity.

Key Contact Information

ICRA Human Resource Department
Sheetal Sandhu
Group Chief Human Resources Officer
Building No. 8, Tower A, 2nd Floor DLF Cyber City, Phase II, Gurgaon Haryana, India – 122002
Phone: 0124-4545806
Email: sheetal.sandhu@icraindia.com

Mignonne Felthman
Manager,Human Resources
10-02 East Tower, World Trade Center Colombo 01
Phone:0094 774781592
Email: mignonne@icralanka.com

ICRA Legal Department
Amit Gupta General Counsel
Building No. 8, Tower A, 2nd Floor DLF Cyber City, Phase II, Gurgaon Haryana, India – 122002
Email: amit.gupta@icraindia.com

ICRA Compliance Department
Praman Preet Singh Gujral
Vice President, Compliance Building No. 8, Tower A, 2nd Floor DLF Cyber City, Phase II, Gurgaon Haryana, India – 122002
Phone: 0124-4545896
Email: praman.gujral@icraindia.com

ICRA Lanka Compliance Officer
Robina Aloysious Compliance Officer
10-02 East Tower, World Trade Center Colombo 01
Phone: 0094 774781594
Email: robina.c@icralanka.com

ICRA Integrity Hotline

ICRA Integrity Hotline is a mechanism for reporting of illegal/ unethical/ improper activities in good faith related to any of the following:

  • Any actual or potential violation of the legal and regulatory requirements
  • Misrepresentation of any financial statements and reports
  • Any claim of theft or fraud
  • Any misconduct as defined in the Company’s Code of Business Conduct
  • Any claim of retaliation

However, below are few examples of the matters that are out of scope for this service:

  • Issues related to career progression, transfer or deputation, appraisal, etc.
  • Issues related to compensation/ reimbursement, tax deduction, etc.
  • IT related matters, like malfunctioning of assets (e.g. printers not working)
  • Administration/ facilities related matters (e.g. coffee machine not working, lighting, etc.)

ICRA Integrity Hotline is operated by an independent third-party service provider. All reports will be passed to ICRA Compliance Officer, who will act on them without compromising you in any way. The service is totally confidential and is available round the clock (24*7). You can remain anonymous, but we encourage you to identify yourself for more information/ review outcome of the concern. You can either call on 0091 1800 103 2931 (IDD charges applied) or make a report via the website www.speak- up.info/icraintegrityhotline.